Internet Sourcing

Eboxlab has relationships with all the local and national internet service providers available at your location(s). Whether you are looking to increase bandwidth, improve reliability, or just reduce costs, Eboxlab can assist.

denver data recovery

Fiber

Fiber provides the highest reliability and the lowest latency among different internet options. Fiber is extremely scalable and its bandwidth can be turned up to whatever amount is required. Lumen’s Fiber+ product provides a very affordable version of Fiber. Fiber can be difficult to find at an affordable price point, but Eboxlab has access to all fiber carriers and can quickly source the best pricing available at any location.

Cable / DSL

Cable (coax) brings high-speed internet to the masses at an affordable price point. Eboxlab can help businesses choose the right package of services to make sure your business isn’t paying for anything more than it should be. Software-Defined WAN (SD-WAN) SD-WAN allows businesses to run their internet traffic over more than one service provider at the same time. It will optimize the usage of multiple internet circuits to send and receive data at the best speed possible. It will prioritize your voice and video conferencing services so that one employee’s music streaming does not use up precious bandwidth and affect others’ phone calls or Zoom meetings. If once connection drops out, the SD-WAN will automatically fail-over to the other connection, eliminating internet downtime within the organization.

Network Monitoring

Eboxlab offers automated network monitoring and ticket creation and management. Not only will our network monitoring service notify our clients if there is an outage, but it will also automatically create a support ticket with the right folks at the service provider. Say goodbye to long calls with support teams and let us resolve the issue for you.

Network Security

It is more important now than ever before to layer in additional protection for your network. Let EboxLab help implement a unified threat management solution to keep your network safe from both within the organization and outside of it.

Trusted Service Providers

VoIP / UCaaS / Hosted PBX

We know just how important your phone service is to your business. With hundreds of providers, choosing the right one can be an arduous task. We know the ins and outs of every service provider and we will partner with you to match you with the best provider to help your business thrive.

VoIP Main Features

  • Virtual Receptionist
  • Music On Hold
  • Hosted PBX

Mobile App

Take and make calls from anywhere in the world using your business number with a mobile or desktop application. Along with calling, the mobile application allows for extension dialing, texting, and voicemail retrieval. Available on both Apple iOS and Android.

Voicemail-to-Email with Transcription

Rather than dialing into a voicemail account for retrieval, all recordings are emailed and also converted to text. There is also the option to have voicemails texted to a ten-digit mobile number if that is preferred.

CRM and API Integration

Cloud-based phone systems allow businesses to integrate calling and texting with their CRM platforms. Businesses improve workforce productivity and record-keeping by connecting Salesforce, Hubspot, Dynamics, etc with their calling platform.

Contact Centers

Eboxlab knows all the different cloud-based contact center solutions available. Let us find the right provider that can integrate all of your business processes onto a single pane of glass. Whether it is a single-person contact center, or if you have thousands of employees taking/making calls, there is a right contact center solution for your business.

Video Conferencing

Eboxlab can provide video conferencing from Zoom (among other services) at a discounted rate. Invest in your business’s professionalism by using official corporate accounts to host internal and external meetings.

Call Queuing

Stay organized while still letting each customer know that a representative will be with them momentarily. Prevent lost sales by keeping your customers on the line rather than hanging up and calling competitors. Ask us about our contact center as a service (CCaaS) options for deep integration and the ability to view multiple data sources within a single plane of glass.

Business Text Messaging

Customers are texting your business number(s). Are you able to receive them? A cloud-based phone system allows for texting (SMS and MMS) to and from each business number. Adding the ability to text opens up many options for your employees to communicate.

Call Analytics

Track performance for groups or individuals within your organization by easily viewing call reports and records. Questions about what was said? Go back and listen to a call recording which can be searched by phone number or time.

Fax-to-Email

Ditch the antiquated fax machine and the expensive fax phone line for a fax-to-email service. Send and receive faxes from anywhere using either an online portal or your email account.

Trusted Service Providers

VOIP Service Colorado